Effective date: July 14, 2026
This Privacy Policy explains how Rochester Basement Repair (“we,” “us,” or “the site”) may collect, use, disclose, and protect information when people visit rochesterbasementrepair.com or use phone or online contractor-matching features.
Information We May Collect
- Contact information: name, phone number, email address, and preferred contact method.
- Project information: property city or ZIP code, service requested, problem description, timing, photos, and related details submitted by a user.
- Call information: phone number, date, time, duration, routing data, and, when enabled and lawfully disclosed, call recordings or transcripts.
- Technical information: IP address, device and browser information, pages viewed, referring pages, approximate location, cookies, and similar usage data.
How Information May Be Used
- Operate, maintain, secure, and improve the website
- Respond to requests and evaluate location and service fit
- Connect a homeowner with an independent contractor when a suitable provider is available
- Measure calls, form submissions, advertising, and site performance
- Detect misuse, spam, security problems, or legal violations
- Comply with legal obligations and enforce site terms
How Information May Be Shared
Project and contact information may be shared with one or more independent contractors or service providers for the purpose of responding to a request. Information may also be processed by hosting, analytics, communications, call-tracking, spam-prevention, security, and other vendors that support site operations. We may disclose information when required by law, to protect rights or safety, or as part of a business transfer.
Contractors are independent businesses with their own privacy practices. Once a contractor receives information or communicates directly with a homeowner, the contractor’s handling of that information may be governed by its own policies and applicable law.
Cookies and Analytics
The site may use cookies and similar technologies for essential operation, security, preferences, analytics, advertising measurement, and call or form attribution. Browser settings may allow users to block or delete cookies, although some site features may not work as intended.
Call Tracking and Recording
When call tracking is activated, calls may be routed through a tracking provider to measure lead sources and connect callers. If call recording or transcription is enabled, an appropriate notice and consent process should be provided as required by applicable law. Recording will not be represented as active until the feature is configured.
Data Retention and Security
Information may be retained for as long as reasonably needed for matching, communications, analytics, security, legal compliance, and dispute resolution. No website or transmission method can guarantee absolute security, but reasonable administrative, technical, and organizational safeguards should be used.
Choices and Requests
Depending on applicable law, a person may have rights to request access, correction, or deletion of personal information, or to object to certain uses. Requests may be submitted through the Contact page. Reasonable identity verification may be required.
Children
The site is intended for adults seeking property services and is not directed to children under 13. We do not knowingly seek personal information from children.
Changes to This Policy
This policy may be updated as site features, vendors, or legal requirements change. The effective date at the top will be revised when material changes are published.
Contact
Privacy-related questions or requests may be submitted through the Contact page. A direct privacy email address will be published only if a monitored public business inbox is established.